What are chatbots?
Chatbots are automated messaging software that use artificial intelligence (AI) to simulate conversation with users, often used for customer service and information retrieval. 

They can be used on websites, in mobile apps, social media platforms, and customer service portals to provide instant support, gather data, and improve user engagement.

What is Tidio? 

Tidio is a popular chatbot platform. It uniquely combines live chat functions with chatbot automation, making it exceptionally user-friendly for small to medium-sized businesses looking to enhance customer service without extensive technical knowledge. 

Tidio's stand out features are its ease of integration, customisation, and its strong focus on boosting sales and engagement through real-time interactions. 

• Read about real life examples of Tidio (below).

How can chatbots improve customer service?

Tidio chatbots can significantly enhance customer service by providing instant responses to common inquiries, 24/7 support, and personalised customer interactions. This ensures that your customers receive immediate assistance, even outside of business hours, leading to higher satisfaction rates and improved customer experience.

Are chatbots capable of understanding and responding to complex queries?

Tidio chatbots are equipped with AI and natural language processing capabilities, allowing them to understand and respond to a wide range of queries with a high degree of accuracy. For more complex issues that require human intervention, Tidio  integrates chatbot conversations with live support, ensuring that your customers are directed to a human agent when necessary.

Can chatbots help in generating leads and sales?

Yes, Tidio chatbots can be programmed to initiate conversations with website visitors, qualify leads through interactive questioning, and even directly assist with sales by recommending products, offering discounts, and guiding users through the purchase process. This proactive approach increases conversion rates and revenue.

How customisable are chatbots?

Tidio offers highly customisable chatbot templates that businesses can tailor to their specific needs. You can modify the chatbot's behavior, responses, and appearance to align with your brand and objectives. Additionally, Tidio provides a visual chatbot editor, making it easy for you to create and adjust chatbot flows without needing any coding knowledge.

Can chatbots integrate with other business tools and platforms?

Tidio chatbots can integrate with a wide range of business tools and platforms, including e-commerce platforms like Shopify, WooCommerce, and BigCommerce, email marketing services like Mailchimp, and CRM systems. These integrations allow for a seamless flow of data and enable you to automate various aspects of your operations, from marketing to customer support.

How can I ensure the privacy and security of my data?Tidio is committed to data privacy and security, complying with GDPR and other relevant data protection regulations. The platform uses encryption and secure servers to protect customer information and conversations. Tidio also provides you with tools and settings to control data privacy and consent, ensuring you can meet your compliance obligations.

What kind of analytics and reporting are available?

Tidio provides detailed analytics and reporting features that allow you to track chatbot performance, customer engagement, and conversation outcomes. This data can help you understand customer behavior, identify trends, and make informed decisions to improve your chatbot strategies and overall customer service.

Do chatbots handle multiple languages and international customers?Tidio chatbots support multiple languages, making it easier for you to communicate with international customers in their native language. This feature enhances the customer experience for non-English speakers and allows businesses to expand their reach to global markets. 

Tidio has a range of options to scale as you grow, including a Free Plan.

Free Plan: Live chat, ticketing, social media integrations, 50 conversations.

Starter Plan: USD$29 p/mth. Basic analytics, live visitor lists, live chat support (24/5), 100 conversations.

Growth (multiple options):

• USD$59 p/mth. Advanced analytics, Tidio power features, Permissions, 250 conversations:
• USD$89 p/mth. 400 conversations.
• USD$129 p/mth. 600 conversations.
• USD$159 p/mth. 800 conversations.
• USD$179 p/mth. 1000 conversations.

Tidio+ Plans: Contact Tidio

Local Service Business (Dental Clinic)

A dental clinic was looking to increase bookings and improve patient service by answering queries quickly, even outside of business hours.

Solution: The clinic implemented Tidio chatbots to handle common inquiries such as services offered, pricing, and appointment availability. The chatbot was also set up to book appointments directly into the clinic's calendar system.

Benefits: The clinic was able to offer 24/7 responses to patient inquiries, which greatly improved customer satisfaction. The convenience of immediate booking through the chatbot also led to an increase in appointment bookings. The clinic was able to reduce the workload on their front desk staff, allowing them to focus more on in-person patient care.

Software as a Service (SaaS) company

A SaaS company was facing challenges with onboarding new users. Many users were signing up for free trials but not converting to paid customers because they weren't fully understanding how to use the software to its full potential.

Solution: The company used Tidio to implement targeted chatbots for new users, offering tips and guidance based on the user's behavior and the features they were exploring. They also offered live chat support for immediate assistance.

Benefits: The proactive support and guidance increased user engagement with the software. The company saw a higher conversion rate from free trials to paid subscriptions as users felt more supported and could see the value in the software. The ability to quickly answer questions and solve problems through live chat also led to higher customer satisfaction scores.

Online Retail Store

An e-commerce store was struggling with cart abandonment and was looking for a way to engage potential customers in real-time to answer questions and help them complete their purchases.

Solution: The store implemented Tidio's live chat and chatbot features on their website. They set up a chatbot to automatically engage with customers who spent a certain amount of time on the checkout page but hadn't completed their purchase.

Benefits: The immediate engagement helped reduce cart abandonment rates significantly. The chatbot was able to answer common questions instantly, and if needed, it could hand off the conversation to a live agent for more complex queries. This led to an increase in conversion rates and overall sales. Additionally, the store received positive feedback on customer satisfaction surveys regarding the helpfulness and responsiveness of their support.

Online Education Platform

An online education platform needed a way to support a global user base across different time zones, providing quick answers to questions about courses, certifications, and technical issues.

Solution: By integrating Tidio, they were able to offer round-the-clock support through a combination of chatbots for common questions and live chat for more complex issues. They also used Tidio's email integration to manage follow-up communications in one place.

Benefits: The platform saw an increase in user engagement and course completion rates, as students felt supported throughout their learning. The ability to quickly resolve technical issues and answer questions reduced frustration and improved the overall experience. This approach also helped in scaling support needs without significantly increasing staff.